MultiLine

FAQs

  • Home
  • / FAQS

Shopping Information

Below are some of are common questions about orders
1. What products does Multiline offer?

Multiline specializes in high-quality kitchen accessories, reusable cleaning cloths, and durable glass containers designed for modern, efficient living.

Yes. All products are curated and tested to ensure they meet daily household demands while maintaining durability, safety, and performance.
Each product page includes detailed descriptions, specifications, and usage insights to help you make an informed decision. Our support team is also available if you need guidance.
Sustainability is a core focus at Multiline. Many of our products are reusable, long-lasting, and designed to minimize waste without compromising quality.
Yes. We continuously expand our collections based on customer feedback, innovation, and emerging home-living trends.

Payment Information

Below are some common questions about shipping, returns, and exchanges
1. What payment methods are accepted?

We accept major debit and credit cards, including Visa and MasterCard, along with other secure online payment options available at checkout.

Absolutely. All transactions are encrypted and processed through secure, PCI-compliant payment gateways to protect your data.

Payment options vary by location. If Cash on Delivery is available, it will be clearly shown during checkout.

No. All applicable taxes, shipping fees, and charges are transparently displayed before you complete your purchase.
If a payment attempt is unsuccessful, please retry using a different method or contact your bank. You can also reach out to our support team for assistance.

Orders and Returns

If you have an issue or question that requires immediate assistance
1. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to monitor delivery progress in real time.

Orders can be modified or canceled within a limited time window before processing begins. Please contact support as soon as possible.
We offer a hassle-free return policy. Eligible items can be returned within the specified return period, provided they are unused and in original packaging.

Refunds are typically processed within 5–10 business days after the returned item has been inspected and approved.

If there’s an issue with your order, contact us immediately with photos and order details. We’ll resolve it promptly with a replacement or refund.