MultiLine

Refund & Return Policy

 

At Multiline, customer satisfaction is a key performance metric. Our Refund & Return Policy is designed to be fair, transparent, and efficient—ensuring a smooth experience while maintaining product integrity and operational clarity.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, unwashed, and in its original condition

  • The product is returned in original packaging

  • The return request is submitted within [7 / 14 / 15] days of delivery

  • Proof of purchase (order number or receipt) is provided

Items that show signs of use, damage, or alteration may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse or improper handling

  • Products marked as “Final Sale” or “Non-Returnable”

  • Items returned without original packaging or accessories

  • Used or washed cleaning cloths (for hygiene reasons)

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery

  • Provide clear photos or videos showing the issue

  • Include your order number and product details

Once verified, we will arrange a replacement or issue a refund—no additional cost to you.

4. Return Process

To initiate a return:

  1. Contact our support team at info@multiline.co

  2. Share your order number and reason for return

  3. Follow the return instructions provided by our team

Returns sent without prior approval may not be accepted.

5. Refunds

  • Refunds are processed after the returned item passes inspection

  • Approved refunds will be issued to the original payment method

  • Processing time: 5–10 business days (depending on your bank or payment provider)

Shipping fees are non-refundable unless the return is due to our error.

6. Exchange Policy

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund will be issued instead.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping charges are non-refundable

8. Order Cancellations

Orders can be canceled before shipment. Once dispatched, the order will follow the standard return process.

9. Policy Updates

Multiline reserves the right to update or modify this policy at any time. Changes will be reflected on this page with an updated effective date.

10. Contact Information

For return or refund inquiries, contact:

Email: info@multiline.co
Store Name: Multiline